Claims Management & Adjusting

Fantastic experience: Speedy resolution

Fantastic experience: A huge thank you to Wayne at CMA! Superb service. My car and front of my property was hit by a Haven customer in mid-Dec 22 resulting in my car being written off and damage to the front perimeter wall of our property. A distressing time. I had the good fortune to be referred to Wayne at CMA, Property Claims Manager who took extensive time in guiding me through the process. As our house was on the market at the time of the incident Wayne was most sensitive to our need to expedite the matter so we could repair the damage asap. Within one hour of his call the builder assessing called to arrange a time suitable to attend and once he had completed his visit he provided a quote for the repair via Wayne, again very quickly. Wayne called again to talk through my options, as before extremely warm and keen to assist. A most informed, extremely professional and engaging man who ensured that the process was seamless. Such an excellent service ensuring not only that the matter was dealt with asap but that we were confident that the quote was extremely fair. Thank you very much Wayne for the time you afforded me.

Fantastic experience: Philip managed my claim against an insurer for not updating a vehicles HPI status for previous accident damaged vehicle. This left us with an undesirable vehicle and a loss of earnings, Philip handled the whole case professionally and speed of communcations has been unrivaled in my 14 years of business. Cannot recommend CMA highly enough and although never want to be in a similar position again I have a sense of reassurance that I know where to go should Mountbatten Cars be in such an unfortuate situation again.

Negative experience: Absolute joke of a place. They will act all friendly and put words in your mouth. My van got stollen and they refused to pay because I was in the process of insulating and boarding the van out. The work wasn't done but they deemed that as modified. 11k worth of damage done to van. Nothing bk.

Negative experience: This company will just waste your time! They are unsympathetic, slow, dismissive and unprofessional. My property wall was demolished by their clients car driver and they advised me to process the claim through them. 6 days after being told I was urgently beginning repair work on verbal estimates (later confirmed in writing) they asked me stop work and use their contractors. two days following completion of the work they offered me 33% of the value of my claim and to either accept their offer or claim on my own insurance - needless to say I am pursuing this through legal channels now!

Negative experience: An harassment company

Negative experience: We are a car dealer and have been using RAC car passport as the history check tool for any part exchange cars coming into us. We recently took a car in part exchange and carried out an RAC passport check on the car which came back all clear. We offered the customer £8000 for the car and they agreed and part exchanged the car against the new purchase. We then advertised the car on Autotrader which to our suprise showed as a 'cat D' we then did a check through Autotrader/Experian which showed the car as stolen recovered total loss. We contacted the RAC 4 weeks ago who looked into the issue and advised there was a glitch in the system between their third party information supplier and their passport system which fails to flag up this particular total loss. We were obviously amazed at this and wondered how many thousands of people have proceeded with purchases based on this flawed system/detail. The RAC requested we make a claim through cmaclaims.co.uk whom a month later are still investigating the claim. As far as we are concerned we have paid for and used a flawed data tool. The RAC admitted there is a flaw in their system.. I would suggest anyone avoids using the car passport system at all costs...and certainly avoid Claims Management & Adjusting LTD. We have passed details onto trading standards and our company solicitors.