Vilcol

Fantastic experience: Service has been amazing. Quick efficient and straight to the point! Highly recommend this company to keep urself safe wish I had found them before! Great company!

Negative experience: I wish I had read all the negative reviews on Google before paying for Vilcol Limited's services. 21.11.2024 I filled in a form via their website for the "in-depth employment trace". I provided the subject's name, date of birth, and an address from 2019. I promptly received an email stating they would be in touch as soon as possible. However, the communication then went silent for five days. 26.11.2024, I received an email containing an invoice for £55 + VAT, marked "work performed, means success." After transferring the payment to Vilcol, I called Vilcol to question the invoice amount, as it differed from what was indicated on the website. I was concerned there might be an issue with the search. Derek confirmed that nothing was wrong and said I was lucky that they had quoted me an old price. That same afternoon, I received a report containing ONLY information found from Company House. Basically, the subject registered a company on the Company House in Feb 2024 and appointed himself as a director, with no other people or any records uploaded. I had already found this information from Company House and visited the registered office address in the summer of 2024, confirming that the address was invalid. Hence, I was willing to spend money on Vilcol to look into this issue for me. Upon reading the report, I sent an email to the customer care team to express my dissatisfaction. I never heard back from Vilcol. 27.11.2024 at 2:00 pm, I rang Vilcol and asked for Derek. I explained that the information was incorrect and that the report I requested was an "in-depth employment trace" as stated on the form and confirmation email. I expected to see the subject's employment trace, not just information from Company House. Derek responded that they would only provide the current employment status, which was a director of a new company. I explained to Derek that I had visited the address and confirmed it was unrelated to this company. It is a new company that was registered by the subject, and he appointed himself as a director. There are no other people or files for this company. Derek replied that this was all they could find. Derek then advised me to pay another £55 + VAT for a residential address trace if I wanted to find the subject. When I asked about the "no trace, no fee" policy, Derek stated that finding information from Company House constituted a successful trace. The call ended abruptly, and Derek never called back. On the same day afternoon, I emailed the Customer Care Team again to keep them posted on the conversation between me and Derek. 28.11.2024, I received an email from the same Derek, who is also to be the Customer Service Manager. They refused to do a refund, instead, they were happy to offer another £55 + VAT to do a residual trace of the same subject. However, I still don’t agree that Vilcol has provided reasonable care and skill when they provided this service. The disagreement is based on: 1. I was not lucky to be invoiced an old price – this was Vilcol’s intention. They did not find any useful information other than a new company on the Company House; therefore, they reduced the cost without any communication or invoicing me. This is very unprofessional and dishonest. When I was filling in the “in-depth employment trace” form, I provided all confidential information about myself, such as my phone number, my address, my name, my email address etc. I was hoping to receive integrity and professional service from a private investigation agency. 2. The nature of the Vilcol business is “investigation activities”, I am not happy with paying £66 for a search on the Company House. When people pay for a service for an investigation agent, they would expect to see in-depth results as the service they offer is called “in-depth employment trace”. The Customer Rights Act 2015 says that services must be provided with reasonable care and skill. In my opinion, Vilcol failed to do so.

Negative experience: Update: I have now received a refund, (thank you Derek) but cannot recommend this companies employment trace service with the experience I have. Astoundingly incompetent. I asked for an employment trace and supplied all information I had, including an old address and a verified current address from another tracing agent. Vicol proceeded to charge me full price to tell me they had found an address, the old one I had given them to do the job I actually paid them for, finding employment information. This casts serious doubt on their "no trace no fee" policy. Their employment trace was not successful, so I do not understand why they invoiced me for it. The limited information they supplied me was incorrect, verified by another tracing agent. Their inability to notice the information they were supplying the customer was already in the my application for service also speaks volumes of this organisations "investigative" abilities. The only reason I can guess they supplied this address is because it is where the subject is registered on the electoral roll, a database anyone can search and a red herring a tracing agent half the price was able to see through. To give them credit, they have agreed to a refund and I received an invoice a few days ago. However this instructs me to contact their "accounts team" for which no contact information can be found. I guess I am contacting their customer care email again. Avoid at all costs, you could do better for free.

Fantastic experience: Really really impressed with the professionalism and compassion showed. Did exactly what they said they would with a 5 star service, would 100% recommend and would use them again without hesitation if required!! Thank you for all your help

Fantastic experience: Extremely professional. The service will go above and beyond to help you notably Derek. I will highly recommend this company. Derek is knowledgeable and provided a lot of reassurance. Thank you Vilcol

Fantastic experience: Used their tracing service twice over the span of a few years tracing the same person and both times came back successful and accurate. These people know what they're doing and they do it exactly right. They're intelligent, efficient, respectful and reliable. I can't even find one flaw. Recently I called in hopes of getting a bit more info about my previous trace from last year - Derek and Del went out of their way to help me get exactly what I would need for an upcoming hearing, at no extra cost. At this point, to me it feels more than just work but kindness and generosity. In my experience, Derek has always listened to me attentively and never shut me down without letting me finish what I wanted to say. And they always pulled it off and did it right. Incredible people!

Fantastic experience: Derek Bevan of Vilcol had traced him to an address in the south of England but, living in the north, I had been unable to make a visit and my letters and emails went unanswered. After some time I asked Vilcol to make another search, but Derek replied at once that he had checked and still had a very high level of confidence in the address he had given earlier. Derek also gave me some advice on how I might assure myself of the address, so that I could arrange a visit in advance with no surprises. I couldn’t ask for more; Derek provided both essential information and support. In a busy and distracted world, it’s good to come across someone in the right job and retaining that essential personal touch.

Fantastic experience: Five star service. So comforting, responsive and kind- great communication. And ultimately did the job better than I could have even expected. I couldn't recommend enough.

Negative experience: at first they agreed to take my case {Debt Recovery Instruction- 1682374} but later they stopped communicating.

Fantastic experience: Great service! Needed to trace a female with a 35 year old address, she's married and altered her first name in way its spelt but pronounced the same (yeah dodgy as hell). Came back with a correct address in days. Thanks guys !

Fantastic experience: I hired Vilcol to do an In-Depth trace after our chosen debt recovery company failed to find a debtors new address with their own basic search. Vilcol found the debtor within a week! I’m very pleased and impressed with this service and would recommend them.

Fantastic experience: I had fantastic experience with company Vilcol. Last year I sued one person with fraud toward me. Georgian court came to verdict, that he has business in the UK. I referred to the company Vilcol. Vilcol has made thoroughly investigation and provide me helpful evidences in details. I would like to express my sincerely gratitude. I am totally sure , that in future If I need similer services, I always refer them , to investigate all kind of possessions.

Fantastic experience: Great company. Needed a professional process server to serve an eviction notice to extremely problematic tenants. Swift process, they act on your terms. Superb communication throughout. Del Hudson is great at his job!

Fantastic experience: Contacted Vilco to trace a relative, whilst only able to provide a 30+ year old address (which turned out to be incorrect anyway) and a DoB. They came back within hours with a definitive trace, but also some sad news regarding the fate of the search subject. I have to commend the very sensitive way in which the disclosure of this information was handled by their agent and I therefore would have no hesitation in recommending their services. Their charge was also way lower than I would have anticipated for such a service.

Fantastic experience: brilliant, efficient quick service. I use you for debtors. 100 % success, have recommended you to others and will always use you in the future.

Fantastic experience: I have used this company a few times, great service, fast results each time and much more competitive than other companies.

Fantastic experience: Very good firm to deal with, very helpful and managed to find who we were looking for, I would definitely recommend Vilcol.

Fantastic experience: We are very grateful to Vilcol for tracing someone who was making it very difficult to be found. Thank you!

Fantastic experience: Very responsive & efficient team also great customer service. Will recommend again and again

Fantastic experience: Very helpful nothing was to much trouble and got the job done! Thank you

Fantastic experience: Found the person within 24 hrs & with limited info. Would def use again.

Fantastic experience: I contacted Vilcol with just a name (& very common name at that) and a very old rental address from when she was a baby, I had no other information, not even a date or year of birth. It was a family member so we were hugely emotional. We got the details of who we were looking for within hours. All the people I spoke to at Vilcol were lovely and sensitive to the situation. I would highly recommend Vilcol’s services

Fantastic experience: When I contacted Vilcol, I had come to an impasse, when trying to locate a person, who was possibly a half-sibling of my half-brother. I made my request to Vilcol, stating any results of the inquiry, would be dealt with the utmost sensitivity and confidentiality. Within 48 hours, Vilcol had located the person of interest. I reached out to that person, and was emotionally touched, with the kindness of the reply. To cut a long story short, a person took a DNA Test and the results showed my half-brother and the person were half-siblings. I highly recommend the services of Vilcol.

Fantastic experience: Had an in depth trace done on an absent debtor. Vilcol initially found an address, but after their free follow up search one month later they were not confident it was the right address and gave me a full refund.

Fantastic experience: Derek and the team at Vilcol are very efficient. Helped me trace a debtor for one of my properties who left without paying rent. I'm now in the process of recovering what is owed.

Fantastic experience: Paid for the in depth report and Del was very thorough and produced my report within 1 day . I managed to find who I was looking for. I would highly recommend Del from Vilcol. Money well spent. Top man thank you.

Fantastic experience: Amazing service, Del Hudson is excellent in his job. Many thanks for your help Del.

Fantastic experience: Excellent service. Very professional. Will definitely use them again.

Fantastic experience: Very quick turnaround to locate a person that solicitors claimed unable to find!

Fantastic experience: Brilliant company I highly recommend.

Fantastic experience: Excellent speed and service

Fantastic experience: Ive used them few times for tracing. Always quick and accurate. Nice and helpful staff as well.

Fantastic experience: Very quick and efficient. Only used twice but came up trumps each time.

Fantastic experience: Extremely professional, would definitely use this service again.

Fantastic experience: Fast and Accurate information. Good value.

Positive experience: Rather expensive, at least for debt collection.

Fantastic experience: Used these investigators 2 years ago to help trace my father and they managed to find him. 2 years on, and I use them again and they find my nanny. Unbelievable service, fantastic staff (big shout out to Dale especially) and overall extremely helpful and empathetic to any situation. Wonderful customer service and overall committment to every single trace assigned to them. A wonderful company who I can't recommend enough! Huge thanks to all of you. You truly are life changing.

Fantastic experience: Would thoroughly recommend. Provide a highly professional and effective service at a competitive price.

Fantastic experience: Used Derek to help me find an address for a guy who went off the grid when he owed me money. With vilcols help I got an address to serve in small claims court. Great value for money, many options to chose from and was a speedy process.