Allied Universal Compliance and Investigations

Negative experience: We have now been dealing with this company passed onto from ageas insurers, Ageas are thee worst company I have ever had the misfortune to deal with but as it’s going these guys aren’t much different. We’ve been bullied and mislead with potential offers then dragged down another stressful and mentally frustrating situation again and again. I cannot stress enough do not use ageas insurers or if you have to deal with allied universal then my advice would be to prepare for a long and super stressful back and forth of just the most difficult and passive aggressive line of communication you have ever had to deal with. AVOID LIKE THE PLAGUE!!

Fantastic experience: ADVICE - TELL THE TRUTH, BE HONEST, GIVE AS MUCH INFORMATION AS POSSIBLE AND BE CALM. IF YOUR CLAIM IS GENIUINE YOU SHOULD BE OK. I was the victim of a robbery of my Rolex and as I had only been insured for 3 weeks or so (with Barclays personal possessions insurance), it was sent straight to Cotswold (Fraud Investigators) and I was dealt with by Kelly Baker. It took around 3 months to be settle which is quite long however this was a circa 15k Rolex. She wasn't the nicest person and wasn't reassuring at all, however, due to fraud and people telling lies etc I believe they have to be like this and have to have their poker face on at all times. She was thorough and in the end settled the claim in my favour. I am now waiting for the watch to be replaced by Hallmark (the jewellery specialists). Process: Set Up & Robbed, I reported it to the Police, I reported it to my insurance company, Assigned to fraud specialists, Fraud specialists video interviewed me, Jewellery specialists interviewed me to validate the watch, Fraud specialists provided recommendation to insurance company (they can settle or decline), Assigned back to jewellery specialists to source my watch and settle claim. If you have any questions, feel free to ask.

Fantastic experience: Spoke to jessica this morning via video link. She was really friendly and helpful, as well as polite and professional.

Negative experience: No impartially, a front for the large insurance groups to close off claims

Negative experience: A waste of space. Passed on from Admiral to these guys who do nothing but waste your time, make them chase you and don’t ever ‘call back’. If Admiral sends you to these guys, just cancel your insurance. Not worth the hassle.

Negative experience: Very disrespectful people !! Stealing money from people but I won't give up that easy.

Negative experience: Shane Hardy, absolute Bully. He called my father and pushed him into answering questions regarding an insurance claim on my mothers car which was stolen from outside of our family home. Churchill insurance passed the information to the Cotswold Group to try and salvage money and prevent paying out a totally legitimate claim. In his report he wrote that my father was nervous and was smoking and this meant that he wasn’t answering questions truthfully, what a silly remark. If a private investigator rang me, I would be nervous too even if I’ve don’t nothing wrong! Absolute bullies and interrogators who make money off peoples shortfall. We have taken things up with the FOS and a legal team who will be handling things from here onwards.

Negative experience: I had a minor fire in October 2021 and as part of the EPA’s process they took up m Cuna floor in the bathroom apparently they did not repairs they would need to replace it and have not agreed to cover replacement cost so now left with a bare concrete floor well dbs Cotswold group

Negative experience: Awful experience from this company ...was investigated because of a claim I made for pet insurance ...I held my hand up as I got the dates mixed up ...the girl was awful accused us of buying a dog that we knew was ill ...how utterly ridiculous was that remark !!!!! Whole conversation was one sided she was not interested in our thoughts ...disgusting firm nasty woman so distressing for us

Fantastic experience: I was very shocked to find myself under investigation when making an insurance claim. It was quite upsetting for me. However, the person who investigated me, Mark was very professional and respected me at all times. I was very grateful to him for treating me with dignity. Also my Case Manager Jo was very professional and respectful with a great customer service ethic. I am very grateful to them both for making the situation a lot more bearable. Thank you so much.

Fantastic experience: I was referred to The Cotswolds Group to handle my Insurance claim and when I googled them I thought the worse. I have to say though from start to finish the way they handled the online interview was very thorough but very fair. All I'd say is if you do have to deal with their claims investigators, just cover yourself by filming the interview, ask their permission of coarse and if your stood on concrete in terms of the claim validity then you will be fine. Jo Mooney & David Bollon I found both to be very fair. The claim has now been settled which took around 7 weeks.

Fantastic experience: I wondered who this company was when they rang me after following my home insurance claim. However I had nothing to hide so I just answered the questions and forgot about it. Claim all resolved now. William was helpfull, knowledgeable and approachable.

Fantastic experience: Very good service, thanks

Negative experience: Staff were rude and short tempered regarding getting a statement for a crash I was involved with months ago. Kept interrupting me and not listening to what I was saying. Then found out that it was only a 500 word limit. What was written was what my insurance provider already knew. A waste of time and money.

Negative experience: I was investigated for fraud after making an insurance claim. The website i used is under an audit to see if it comes to international standard for accessibility.I am registered blind and suffer from stroke related seizures. I was asked to provide invoices and receipts whilst in hospital having tests. Since then i’ve had seizure after seizure due to the immense stress this has caused me.

Negative experience: Recieved a call from this company looking for a formal statement for my insurance company regarding an accident i was involved in. Explained to the man on the phone that i have cancelled my claim(turns out i could get my car fixed cheaper than my excess, i just went into panic mode and called them, definitely not trying to commit fraud) and the matter was closed, so no need for a further statement (i had already submitted a statement direct to my insurance company) By this point my 2yr old was crying and looking for my attention. The man then said to me 'eh i can't exactly hear you when your kid is screaming in the background'....i let it go and politely continued to explain that the insurance company has the incident number from the police and should they still require any further information even though the claim had been withdrawn, to contact the police. At this point he replied with 'well i'll just go back to your insurance company and let them know you're refusing to cooperate'. Whilst trying to reply and again explain that i had already submitted a statement, and again reiterate that the claim had been withdrawn, he again turned round and said 'i can't exactly hear when your kid is screaming at you in the background'. It was at this point i was no longer calm and polite. Absolute shambles of a company. No customer service skills whatsoever. Disgusting way to speak to anybody. I ended up hanging up as my baby required my attention. I called back to submit a formal complaint, was put on hold for 20mins then cut off. No surprise there then!

Fantastic experience: I'm not sure how this company has received such negative reviews. I spoke to a lady called Tracey today. She was very polite, helpful and knowledgeable. My insurance is with Tesco, underwritten by Legal and General. Yes, it's a little longer process than usual due to the pandemic, but I have received excellent customer service throughout. Thank you.

Fantastic experience: This company handled my insurance claim and were helpful and professional. Mr Rayner was professional and thorough and kept me informed at all stages of the process.

Fantastic experience: S&B

Positive experience: not sure what their business tactics are